February 02, 2024
Asia Only
$90K - $150K USD *

Manager, Business Operations – IN (R-18074) (Night Shift)

About the job:

Full-time

 Job Profile Summary:


50% - Manage a team of Business Operations Analysts to ensure work being delivered aligns with strategic priorities and Key Performance Indicators (KPIs).  Lead, coach and guide team members and serve as an escalation path to unblock any risks/issues affecting team’s performance.


50% - Performs moderately complex analyses of business goals, objectives, and needs of the general business environment. Plans and designs business processes and reporting.  Makes recommendations and changes in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner.  Work closely with internal stakeholders to understand key performance indicators (KPIs) and metrics and implement the KPIs into dashboards/reports providing analytics needed to drive the decisions made or actions taken by senior leadership.


Career Level Summary


Operates under little to no supervision and leads less experienced team members.


Critical Competencies


Typically requires 7-10 years working knowledge of a technology-based service-oriented industry. At least 2 years of leadership experience.

 

5+ years’ experience in the following:

-          Analyzing and interpreting data.

-          Experience with report building/data visualization using Power BI or similar tools.

-          Experience writing moderate to complex SQL queries.

-          Experience using SQL to pull data from a database or data warehouse and scripting experience to process data for modeling.

 

Key Responsibilities

 

Lead a team of Business Operations Analysts to perform the following functions, as well as perform functions independently for high profile initiatives:

 

Prioritize business and project requirements. Define project purpose and cost/benefit analysis for various initiatives and projects. Enact project planning and management to balance project resource, timeline, and scope. Provide thorough communication internally within the department and externally to the rest of the business. Provide functional expertise to one or more business areas. Define and documents process flows. Facilitate testing and quality assurance. Facilitate end user training. Help establish framework for business operations reports for various functional areas. Owns and manages all business operations reporting. Run with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, CORE requests, communication plans around projects and initiatives, business case development for tools and resources. Oversee and own document management initiatives.

 

Knowledge

 

Strong understanding of data analytics, metrics and reporting. Intermediate organization, decision-making, and written and verbal communication skills. Strong attention to detail and problem-solving skills. Proficient with MS Office tools, including Work, Excel, and PowerPoint.  Proficient with SQL scripting, Power BI or other data visualization tools.  Self-starter and ability to work both independently and in team environments.  Consistently exercises sound judgment; makes appropriate decisions considering the relative costs and benefits of potential actions. The ability to build and lead a team that values organizational success over personal success; provide ongoing coaching and feedback to ensure peak performance; identify and invest in high-potentials; actively manage under performance.

 

Education

 

Bachelor’s degree in Business, IT, or Engineering required.

 

Experience

 

Typically requires 7-10 years working knowledge of a technology-based service-oriented industry. At least 2 years of leadership experience.

 

5+ years’ experience in the following:

-          Analyzing and interpreting data.

-          Experience with report building/data visualization using Power BI or similar tools.

-          Experience writing moderate to complex SQL queries.

-          Experience using SQL to pull data from a database or data warehouse and scripting experience to process data for modeling.

 


About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

 

 

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Region
Asia Only
Compensation
$90K - $150K USD/Year *
Applicants
14

Company Benefits

* Compensation was calculated as an average of similar positions and is not guaranteed.
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