Technical Account Manager

We help companies stay secure while moving fast.

Teleport is trusted by the world’s most innovative companies who refuse to trade agility for security. By consolidating all aspects of infrastructure access into a single identity-native access management platform, Teleport reduces attack surface area, cuts operational overhead, easily enforces compliance, and improves productivity.

Built by engineers for engineers, Teleport’s modern infrastructure access platform improves the efficiency of engineering teams, fortifying infrastructure against bad actors or errors, and simplifying compliance and audit reporting. The Teleport Access Platform delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance, making the happy path for engineers the secure path.

Teleport is trusted by the world’s fastest-moving companies, including Elastic, Snowflake, Doordash, and NASDAQ. We recently raised US$110M at a US$1.1B valuation. We are changing the fabric of the internet, helping to make it more secure and allowing our customers to build a better future.

Our Vision

Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.

Why Teleport

At Teleport, we focus on empowering our people to accomplish their goals by working alongside highly talented people to make the most of their careers. You have the freedom, autonomy and trust to do what you’re great at and have a significant impact on the future prospects of the company. 

Whether that’s taking a feature or project from ideation to deployment or working with some of the biggest, most interesting companies in the world and solving real challenges for them, we want you to help us build the future.

At Teleport, you have the opportunity to work on the very fabric of the internet, learn new skills and how businesses operate, join a talented team solving complex problems with cutting-edge technologies, and, ultimately, compress your career progression and meet your personal objectives fast. 

We’re not a big company. You won’t get lost in a crowd. Instead, we move fast, with a team that wants to make an impact, that shares in our success, and gives you the freedom, power, and autonomy to become the very best at what you do.

Come experience the future at Teleport.

As a member of the Teleport Professional Services Team, a Technical Account Manager (TAM) is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions.

A TAM is a member of our Professional Services team, who is focused on driving maximum adoption, delivering new solutions, and providing account management for customers who have purchased our software product, Teleport. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with an assigned customer base throughout their Teleport journey to provide client relationship management, technical expertise, project management, issue resolution, and expansion discovery. You will collaborate with internal teams including Product, Sales, Engineering, and Support to deliver integrated solutions and drive customer satisfaction. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset. 

Who you are - To succeed at Teleport and take your career into the future, we are looking for people who are:

• Autonomous: those that want to “get sh!t done”. They want their work to speak for itself and want the power to make decisions they believe are best for the company and its customers. The future is in your hands.
• Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper - The Wall. And winter is coming. We need to ensure we’re secure.
• Business-savvy: We don’t code for coding's sake. We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs better than anyone else. That means we have built a business that can support them by making the right choices that ensure we are in business for the long haul.
• THE BEST: We are a senior team. Full of smart people. We don’t accept anybody and we make it hard to join. That means we only take the best talent for Teleport—those who are meant to be part of building the future. If you think you are the best at what you do, then a career at Teleport is for you

What you'll bring:

• 4+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Linux administration skills
• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus! 
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise 
• Outstanding soft skills, excellent verbal and written communication skills
• Project management experience and the ability to handle multiple clients simultaneously.
• Strong organizational skills

What you'll be doing:

• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
• Document the customer's business goals and challenges to align Teleport to provide the most value possible
• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers staying up to date on the latest solutions
• Provide technical guidance and support to assigned clients, supplementing our traditional support offering
• Provocatively steer around technical issues and serve as a central point of contact during any critical technical escalations both for the customer and internally in a timely manner
• Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed
• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
• Collaborate with Sales and Product to provide valuable feedback for product improvement
• Support our broader Teleport customer base seeking new solutions and best practice recommendations

The typical starting Total Cash Compensation range for new hires in this role $134,400 for a level 3 and $240,000 for a level 4, which consists of a Base Salary plus a Target Commission. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

The Benefits

While many companies flaunt their benefits and perks to convince you to join their company, we believe your career is more important than that. That’s why we focus on making your day-to-day the best it can be while empowering you to achieve your goals and aspirations. 

What does that mean?

- It means you’ll have the autonomy to make your own decisions and focus on what’s important to you and your role.

- It means having access to a senior team that supports you and wants to see you succeed.

- You’ll have a smart team you can learn from, collaborate with, and grow with.

- It means being able to make an impact and have a voice in the future of the feature, product or company direction. We don’t just leave you to focus on a niche. We allow you to spread your wings and take advantage of opportunities, challenging projects and exciting problems.

- It means removing the bureaucracy and red tape that stifles innovation while giving you access to all the information you need to build and take action more quickly. 

- It means allowing you to have the career you’ve always wanted today, rather than having to “earn your stripes” and wait for the right moment. If you’re good enough, you’re good enough.

But we don’t stop there.

In addition to the career opportunities at Teleport, we offer a whole range of benefits that help you to maximize your future, including:

- Extensive health coverageAnnual expense budget

- Rest & recovery policies that maximize leave and your ability to recharge

- Investment in your future with retirement savings plans

- Equity in a US$1.1-bn business

- Professional development opportunities

Do you have what it takes?

Get to use (and know) Teleport through our unique interview process 

At Teleport, we do things a bit differently. And when we say we only hire top talent, we actually mean it. Because of this, our interview process is different too - and we’re proud of it.  We let your work do the talking. We don’t go in for six rounds of interviews, live whiteboard or live-coding. We don’t hire people that can talk a good game. We only want the best. And for that, we need to see what you can do,  in your own time, in your own way.  For real.

But interviews are a two-way street. Through the project, you’ll get a real taste of life at Teleport, including: 

- We’re flexible - you’ll have plenty of time to complete your project, if life gets in the way, that’s ok. We can - work around you. 

- We give you autonomy  - you’ll have the space and freedom to figure things out, make decisions, and problem-solve.

- We’re collaborative -  Got questions?

- We have answers. You’ll have support from your team - the one you’ll be working with day in day out if you’re successful in getting the role.

- We progress careers - During the project,  see how much you learn. That’s what working at Teleport is like. We like learning, on the job. All-the-time. 

- We can move fast (if you can) - two weeks sound like a long time? No problem? Early submissions are fine, and we’ll keep the process moving. 

Think you’ve got what it takes? We’d love to see it! Unconvinced? We can guarantee three things: 

- It’ll challenge you.

- You'll learn a lot. 

- If you love the process, you'll love working at Teleport.

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at https://goteleport.com/legal/apply/job-applicant/