Senior Project Manager - InsuranceNow - East Coast Preferred

Guidewire is a software company.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. 

Summary:

Our Professional Services team is looking for a customer-oriented Senior Project Manager with a track record of delivery expertise on enterprise programs to work directly with customers during the implementation of InsuranceNow.

What You'll Do

• Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts.
• Ability to track a Project budget forecast for the duration of customer support efforts.
• Manages dependencies and timing between work requests.
• Ability to draft statements of work and negotiate with customers.
• Provide leadership, management, and oversight of a single or multiple Implementation and Support projects.
• Demonstrated flexibility in delivering projects using different SDLC methods.
• Provide the project team direction and prioritization of activities per defined and agreed.
• Builds and fosters strong and trusted relationships with customers. Owns and manages customer relationships during implementation. Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships.
• Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle
• Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones, sets expectations around impacts of delays, and manages stakeholder expectations throughout the implementation process. Escalates delays and project impacts appropriately and creates appropriate project artifacts.
• Captures, manages, and plans mitigation/resolution of project issues and risks.
• Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications with resources/stakeholders at all levels (team through C level).
• Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly. Provides suggestions on how to manage delivery to Customer Leadership successfully.
• Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs. Direct team as to this plan.
• Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs.
• Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces.
• Travel based on customer needs; typically with new customer kickoff.
• East coast time zone work hours and travel (less than 25%) may be required

What You'll Bring

• Large enterprise program delivery
• P&C Insurance industry – carrier-side is a plus
• Work in a highly matrixed organization
• Proven track record of delivery success
• SaaS software implementation experience
• Executive level customer facing experience
• Extensive Project Management experience; Must have project experience managing complex enterprise level project(s)
• Experience working across multiple projects, and in a project team environment.
• Resource management experience
• Demonstrated skill in working with implementation partners, and managing multi-functional projects including software package implementations and information architecture.
• Follows Agile, Waterfall, or other project management methodologies to ensure complete, documented deliverables, controls, issue resolution, risk mitigation, etc.
• Very strong communication skills (listening, written and verbal).
• Demonstrated excellent negotiation skills within challenging situations.
• Ability to anticipate, mitigate, and resolve risks and conflicts across different stakeholders.
• Ability to function successfully within fast paced, complex projects.
• Experience working with onshore and offshore resources across multiple geographies.
• Technical knowledge of Java enterprise projects and assumes excellent usage level of Microsoft applications stack.
• Experience managing the migration of applications and data between on-prem versions and cloud. 
• Demonstrated ability to lead a team with effective decision making.
• PMP, Prince2 or Equivalent qualification
• Degree in related information technology or business background

Our US base salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.