March 26, 2024
USA Only
$60K - $120K USD *

Service Enablement Lead

Anchorage Digital
Anchorage Digital

About the job:


At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.

We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village.

The Service Enablement Lead supports Anchorage in its mission to be the foundation upon which value is stored and moves safely in the new global economy so that innovation can grow without bounds. The role will assist business heads/project sponsors, and product/engineering teams in delivering on cross-functional, large-scale change initiatives such as business line launches and legal entity stand-up. Service Enablement applies flexible principles of streamlined implementation strategy to large scale change initiatives, analyzing and incorporating legal, compliance, risk, finance, and operational requirements into strategic initiatives across the company. The role will support the development of project plans, status reporting, process design, testing and procedure documentation, and more to support these goals in an agile but sustainable way.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Service Enablement Lead role:

Technical Skills:

  • Build test plans, outline procedural requirements, monitor launch readiness to ensure safe and sustainable launches in line with audit, regulatory, and other requirements.

Complexity and Impact of Work:

  • Understand project sponsor goals to determine required stakeholders and workstreams; research go-to-market and product development timelines to incorporate compliance, legal, risk, finance, and operational workstream deliverables into a program-wide project plan (capable of breaking down large projects into smaller tasks).
  • Identify and manage dependencies to ensure awareness around impact; mitigate issues that arise from these dependencies with stakeholder engagement and problem solving (analyze trade-offs, recommend and justify priorities, etc.).

Organizational Knowledge:

  • Understand the long-term support model for the project/launch to ensure proper engagement with the teams that will support the model going forward (e.g., Operations, Legal, Compliance, Finance, etc.); work with these teams to ensure well-controlled models are designed at launch, and define required ongoing enhancements to support continued growth/scale over time.
  • Do not hoard information or become single point of failure; ensure proper knowledge-sharing and cross-functional understanding to ensure the goal of one area does not put another at risk.

Communication and Influence:

  • Listen to project team members to identify and quickly remediate emerging risks; ability to push back and challenge others while understanding underlying needs, motivations, emotions, or concerns.
  • Effectively communicate project status, roadblocks, impacts and required decision-making to stakeholders; adjust communication to ensure maximum impact and effectiveness based on audience.

You may be a fit for this role if you have:

  • Great organizational skills, written and verbal communication skills, and ability to tailor messaging to audiences, as appropriate.
  • A curious mind that seeks to understand underlying business goals and technical solutions, and can use this understanding to analyze broader touchpoints and required impact analyses across divisions.
  • Collaborative and understanding work style, to ensure proper engagement with teams of different backgrounds and priorities.
  • Demonstrated problem solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change.
  • Discipline around documentation and development of sustainable models.

Although not a requirement, bonus points if:

  • You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

Compensation at Anchorage Digital:

  • Compensation at Anchorage Digital is market-driven and data-informed. All full-time employees receive a market-leading salary, meaningful equity, and a generous perks and benefits package.
  • Compensation Range: $123,970 to $176,000 - this salary range may be inclusive of multiple regional locations and job grades. This compensation range will be narrowed during the interview process based on skills, abilities, and experience required.  We partner with third party firms annually to verify equity, cash, benefits, and perks benchmarks. For sales and business development roles, the range provided is the On Target Earnings (“OTE”) which is inclusive of base salary + sales commissions/bonuses targets for the position.
  • Benefits: Anchorage Digital is proud to provide market-leading benefits and perks to our employees. We are only 1% of companies who offer 100% health, dental, and vision coverage for you and your dependents. This means no monthly out-of-pocket premiums for you or your family. We offer a wide range of benefits to our employees globally.
  • You can learn more about our culture and perks and benefits here.

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. 

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.


Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Hold, LLC, a Delaware limited liability company and registered Money Services Business, Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

USA Only
$60K - $120K USD/Year *

Company Benefits

* Compensation was calculated as an average of similar positions and is not guaranteed.
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Anchorage Digital

Anchorage Digital

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