June 07, 2024
Americas
$65K - $100K USD

Technical Writer

About the job:

Full-time

Welcome to Fi. 


We’re a passionate team from Square, Google, Peloton, Uber, and more working to transform the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent.


The dog industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.


The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.


If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together.


Fi is looking for a Technical Writer!


We're looking for a Technical Writer with a knack for crafting clear, concise, and comprehensive technical documentation. Our ideal candidate is a detail-oriented communicator capable of transforming complex technical information into user-friendly content. This individual will be instrumental in revamping our help center, ensuring it remains polished, up-to-date, and serves as a reliable knowledge base for our upcoming AI tools. The role involves creating both technical and non-technical articles, focusing on practical and digestible everyday solutions for our users.

Qualifications:

  • Experience: At least 5 years of experience in technical writing or a related field. Proven track record of creating and managing high-quality technical documentation.
  • Technical Aptitude: Ability to understand and explain technical concepts in a simple, clear manner. Experience with technical documentation tools and platforms.
  • Writing Skills: Exceptional writing, editing, and proofreading skills. Ability to write both technical and non-technical content.
  • Attention to Detail: Keen eye for detail, ensuring accuracy and clarity in all documentation.
  • Adaptability: Demonstrated flexibility and eagerness to stay updated with new tools and methodologies in technical writing and documentation.

Responsibilities:

  • Help Center Revamp: Lead the overhaul of our help center, ensuring all documentation is up-to-date, accurate, and user-friendly.
  • Technical Documentation: Develop and maintain comprehensive technical documentation, including user manuals, how-to guides, FAQs, and troubleshooting articles.
  • Content Creation: Write and update articles covering practical topics like “unplug/replug your base” and other user: Work closely with product, engineering, and customer support teams to gather information and ensure documentation reflects the latest updates and best practices.
  • Quality Assurance: Implement and maintain rigorous quality control processes to ensure the highest standards in technical documentation.
  • Iterative Updates: Proactively manage updates to documentation when product changes occur, ensuring internal and external content remains accurate and relevant.
  • AI Tool Integration: Prepare and structure documentation to support integration with AI tools, ensuring they have access to accurate and current information.
  • Fi offers a dynamic and collaborative work environment where you can make a significant impact by improving our customer support experience through top-notch technical documentation. If you're a meticulous writer with a passion for clarity and precision, we encourage you to apply!


The anticipated base salary for this position is $65,000 - $100,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. This position is also eligible for equity compensation.

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.

Region
Americas
Compensation
$65K - $100K USD/Year
Category
Other
Applicants
19

Company Benefits

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