March 27, 2024
$115K - $125K USD

IT Manager

About the job:


Tapcart is the ultimate mobile commerce platform fueling the fastest growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue.

Almost all ecommerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands, including Charlotte Russe, Pier 1, True Classic, and many more. Tapcart is trusted by thousands of brands to power their mobile experience by building mobile apps in hours (not months).

We’re looking for an IT Manager to support our IT operations and to help us scale and secure our digital infrastructure.

If you’re passionate about building and evolving IT processes in a fast-paced environment, providing support solutions, and creating excellent employee experiences, this role could be a great fit for you. This role offers an exciting opportunity to make a large impact on the early stages of our IT infrastructure’s security and efficiency.


  • Oversee the day to day operations of our IT infrastructure, including managing hardware, software, and networking systems
  • Develop and implement IT policies, procedures, and best practices to ensure compliance and security
  • Collaborate with cross-functional teams, including Engineering, Product, and Go To Market, to identify and address internal and customer-facing IT and information security needs and opportunities for improvement
  • Provide technical support to employees, troubleshooting hardware and software issues promptly and effectively
  • Plan and execute IT projects, such as system upgrades, migrations, and implementations
  • Install, configure, and update software applications and operating systems as needed
  • Monitor system performance and security, implementing measures to safeguard against threats and vulnerabilities
  • Develop and maintain documentation, including systems configurations, troubleshooting procedures, and user guides
  • Evaluate and recommend new technologies and solutions for the organization to enhance security, efficiency, and productivity
  • Manage vendor relationships and help negotiate contracts for IT products and services
  • Stay informed about emerging technologies and industry trends, making recommendations for strategic initiatives


  • 5+ years of proven, progressive experience in IT, as a Specialist, Manager, or other similar role
  • Strong knowledge of IT systems and infrastructure, including hardware, software, and networking
  • Proficiency in troubleshooting and resolving hardware and software issues
  • Proficiency with Jira, Confluence, Slack and Google
  • Proficiency in MDM, SSO, and VPN
  • Strong experience with the employee life cycle to ensure best in class onboarding and offboarding
  • Excellent communication skills, with the ability to interact effectively with stakeholders at all levels
  • Strong project management skills, with experience leading IT projects from inception to completion
  • Impeccable problem solving skills and attention to detail
  • Strategic thinker with the ability to align IT initiatives with business goals and objectives
  • Ability to work independently and collaboratively in a team environment


  • Relevant certifications in IT, security, and project management, such as CISM, CISSP, ITIL, CompTIA Network+, or similar
  • Startup company experience
  • E-commerce or SaaS company experience
  • Experience with Rippling and similar HRIS systems
  • Experience with administration of Salesforce, Grow, Outreach, Chorus
  • Experience implementing SOC 2 Compliance policies and procedures
  • Customer facing experience in information security and compliance

*Please note that this position is not eligible for visa sponsorship or transfer.

Tapcart Perks & Benefits

·      401(K) and stock options for all full-time employees

·      Affordable, high quality medical insurance coverage

·      Dental and vision insurance coverage paid 100% for employees

·      Life and disability insurance coverage

·      Flexible PTO and Sick Time

·      11 paid company holidays

·      One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend

Who is Tapcart!?

We are growing startup based in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers. 

Read about our Series B fundraise for $50M in June 2021.

We raised our Series A for $10M in May 2020.

Check out what our customers are saying

Learn more about who we are and what we offer on our Careers page.

$115K - $125K USD/Year

Company Benefits

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