Technical Customer Support Specialist (LATAM Team - Fully Remote)

⚡ Who we are

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 240 people and 50 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

⭐ About the role

At Lodgify, we are hiring a Technical Customer Support Specialist to join tour team fully remote from any location in Latin or Central America!

As a Technical Customer Support Specialist you will become an expert in our product - the Lodgify software. You will use that expertise to advise customers on how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business.

⚙️ What you will be doing:

• Providing technical support to customers via email, phone, or chat
• Troubleshooting complex technical issues related to the Lodgify software
• Identifying and documenting bugs or issues in the Lodgify software
• Developing technical documentation for internal and external use
• Ensuring customer satisfaction and timely issue resolution

Most importantly, making sure every customer has a great experience with us and giving the extra mile to ensure customer success and happiness.

🎒Requirements:

• At least 2 years of experience in technical customer support or a similar role
• Advanced level of English - you'll be supporting native english speaking customers.
• Excellent troubleshooting skills and ability to diagnose complex technical issues - tech savviness is a must!
• Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk
• Experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud is a plus!
• Experience in the SaaS/travel/hospitality industry is a plus!
• Ability to work independently and manage multiple priorities in a fast-paced environment

Please note we are prioritizing candidates who currently reside in a Latin or Central American country.

⭐Benefits

- Full-time position (40hs a week)

- Salary in USD!

- Performance Bonus

- Allowance for your home-office tools: computer, headset, mouse, etc.

- Referral program with paid compensation.

- Opportunities for growth and development

- Great culture & working environment with an international team of over 40 different nationalities.

- Yearly team-building events and activities.

- Training and mentorship program.

- Yearly performance reviews.

⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.

We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.

All applications, including CV & cover letter, must be submitted in English. Applications in any other language will not be considered.