General Manager, Logistics Services

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. 

THE IDEAL CANDIDATE

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

Quince has pioneered a M2C logistics model that ships single parcel goods to consumer directly from the factory or near the factory.  We would like to launch a new business model that opens our logistics platform so that other companies can also use this model (“QLS or Quince Logistics Services”).  With Quince as the largest anchor customer of this service, we believe we can drive superior economic outcomes for other retailers that transform their supply chain as much as it has for Quince.  Quince will also benefit as increased scale on its network will help reduce prices, improve reliability and increase delivery speed. The GM of Quince Logistics Services will be responsible for developing and executing the business plan underlying Quince Logistics Services. 

The GM will be responsible for the operations, network design, technology, financials and sales of this new business.  The GM will be a full P&L owner.  We have an ambition to drive superior speed and reliability for express international shipping at the lowest market cost. 

Responsibilities

• Drive 3 day O2D (order to delivery) for 90% of our customers.
• Sell, onboard and successfully retain customers for QLS
• Oversee all aspects of logistics operations, including transportation, warehousing, inventory management, and order fulfillment.
• Negotiate high-level contracts with carriers, third-party logistics providers, and suppliers to optimize cost and service levels.
• Collaborate with senior leadership across departments to integrate logistics with company-wide strategies and initiatives.
• Drive, manage and lead the adoption of cutting-edge logistics technology and systems to improve visibility, tracking, reporting and outcomes.
• Ensure compliance with international trade and shipping regulations, and maintain a strong understanding of global market dynamics.
• Lead continuous improvement efforts to streamline operations, reduce costs, and improve quality and delivery times.
• Build and maintain a high-performing logistics team, fostering a culture of excellence, accountability, and professional development.
• Manage and report on key logistics performance indicators, providing insights and strategic recommendations to the executive team.

Year 1 Deliverables

• Drive to a 5-day O2D for 90% of Quince Customers
• Onboard and support 1 to 2 new customers for QLS
• Keep variable logistics costs for Quince to 16.75% of GMV

Requirements

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field; Master's degree preferred.
• Minimum of 20 years of senior leadership experience in logistics or supply chain management within an e-commerce or global trade environment.
• Proven track record of managing complex global logistics operations and delivering measurable improvements.
• Strong leadership and team-building skills, with experience managing diverse and geographically dispersed teams.
• Excellent negotiation, vendor management, and strategic partnership skills. Proficiency in advanced logistics software, ERP systems, and data analytics tools.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Superior communication and interpersonal skills, with the ability to engage and influence at all levels of the organization.
• Prior experience in a high-growth, fast-paced e-commerce or tech-driven logistics company.

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.