Customer Success Specialist (PT language) (Remote)

Do you dream of launching your career in IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed? We've got a match! We are looking for a Junior Customer Success Specialist to join our Customer Success Team ⭐

Hostinger is the world's fastest-growing web hosting company. We are helping more than 2 million clients to succeed online in over 150 countries. As of 2022, our top markets included India, Brazil, Indonesia, the United States, and France. Our team of 900 professionals is behind the success of 2 million clients across 150 countries.

Are you getting excited? Keep reading to learn more.

What You Will Do:

• Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains, via live chat and tickets (Portuguese and English).
• Be a true ambassador, and show our customers what customer obsession is really about.
• Focus on the customers’ success by offering additional services, tools, and products.
• Dive deep into the world of IT by continuously polishing your technical background.
• Deliver impactful work on a company scale.




Check out this video from our Customer Success people who give you a sneak peek into the job!

What We Expect:

• C1 or native written and spoken English proficiency.
• Excellent skills in Portuguese to communicate with customers.
• Strong interpersonal skills such as proactiveness and empathy (experience in the customer service field is a plus);
• Hunger for learning, and growing.
• Ability to work 40 hours per week (5 days a week), 8h/day, in rotating shifts (including nights, and weekends).
• Availability to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3).
• A computer with the following parameters: processor - Intel i5 or higher (has to be 10th generation or later), AMD Ryzen 4000 or higher, RAM: 16 GB or higher (for Windows) & 8 GB or higher (for Mac Os).
• Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
• Ability to boost the internet speed to at least 50 Mbps.

What We Offer:

• Permanent remote opportunity!
• A competitive monthly compensation for services in USD.
• Fully compensated 5 weeks initial period to gain knowledge in technology, product, and communication areas.
• Additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered.
• Commissions (10%) can be earned by offering additional services to our customers.
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 70+ talents from the Customer Success team have excelled in their positions throughout 2022.
• Estimated start date: as soon as possible! 

Unlock ambition. Apply NOW. Scale Success!