May 09, 2024
Europe
$60K - $110K USD *

Key Account Manager Enterprise

About the job:

Full-time

As a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAMs (Enterprise-market). You will be in charge of around 50 accounts (existing customers beyond 2,500 employees).


At 360Learning, the KAM role is 80% sales oriented and your goal is to develop your portfolio and generate growth. But, you will not work alone! Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are in charge of the client’s project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions. 


We are eager to retain the best talent in our teams, and we will encourage internal moves after 2-3 years of continuous success to build together fulfilling career paths. This KAM Enterprise role offers the possibility of moving to a Strategic Account Executive position (prospects > 10,000+ employees).

Within 1 month you will:

  • Become a Trello expert and get familiar with our product
  • Learn to navigate Convexity, our working environment 
  • Meet the different teams at 360Learning
  • Finalize your onboarding

Within 3 months you will:

  • Take full ownership of your portfolio of customers
  • Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
  • Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
  • Prepare account reviews with our clients to identify areas of development
  • Conduct presentations and demonstrations of 360LearningComplete the handover of your portfolio and close 30-50k € of new ARR in your first quarter (depending on the start date)

Within 6 months you will:

  • Have met the majority of your customers and created customer intimacy (face-to-face meetings, events, lunches etc.)
  • Ensure accurate reporting of the activity with your coach to optimize the forecast
  • Be proactive in order to improve business processes
  • Write complex business proposals and conduct business negotiations
  • Close 80-100k € of new ARR in your second quarter (depending on the start date)

Within 12 months you will:

  • Prepare, anticipate and ensure the renewal of clients’ contracts
  • Define action plans to generate upsells
  • Manage the entire business relationship with the clients
  • Exceed your targets and be on track to reach the yearly target

The Skills Set:

  • 5-8 years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
  • Previous experiences working in the SaaS industry
  • Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
  • Active listening skills and a team player mindset
  • Excellent written and verbal communication skills
  • Native French and fluent English (B2+) proficiency
  • Enthusiasm for our culture explained here: https://bit.ly/Convexity_360L

What we offer:

  • Compensation: Package includes base salary, a variable component and equity 📈
  • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
  • Balance: Flexible hours, full remote work possible anywhere in France 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 

Interview process:

  • Phone Screen with our Talent Acquisition Manager 
  • Discovery Meeting with our Sales Director
  • Case Study with our Sales Director and our VP Sales and Account Management
  • Clarification Meeting with the team
  • Culture Fit Meeting with our co-founder and CRO
  • Offer !

  • ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC


Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.


360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.


Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Region
Europe
Compensation
$60K - $110K USD/Year *
Category
Sales
Applicants
22

Company Benefits

* Compensation was calculated as an average of similar positions and is not guaranteed.
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