Systems Operations Manager

Now more than ever, companies are focused on their bottom line. Tropic’s AI-powered Intelligent Spend Management platform automates procurement to give companies like OpenAI, Notion, and Zapier maximum leverage to control costs and reduce spend.

We launched from stealth in 2020, raised $65 million in funding from tier 1 investors like Insight Partners, became a LinkedIn Top Startup, and rapidly grew to $10B+ in spend under management for our customers. Now is the perfect time to join. The best is yet to come! 🌴🚀

This role is critical to ensuring Tropic's key revenue systems are integrated seamlessly and designed to our business needs. You will be responsible for Salesforce management and integrations while also building out and optimizing our systems architecture to support scale and growth. You'll collaborate with the Go-To-Market, Operations, and Finance teams to design the systems and processes they need to succeed.

What You'll Do

• Collaborate with leaders across sales, marketing, customer success, finance, and operations to identify business needs and design system solutions
• Lead biweekly prioritization and execution of system operations
• Build and maintain custom objects, flows, and reports in Salesforce
• Administer and optimize other go-to-market tools like DealHub and Clari
• Implement and manage integrations between Salesforce and tools like Gong, NetSuite, HubSpot, and ZoomInfo
• Ensure data accuracy and hygiene across systems
• Troubleshoot user issues and provide support
• Recommend best practices to drive operational excellence

What You’ve Done

• 5+ years in systems administration, consulting, or a related role
• Expertise in Salesforce administration and SOQL/Apex
• Experience with Salesforce integrations
• Familiarity with tools like NetSuite, HubSpot, or DealHub
• Strong ability to work consultatively with non-technical teams

Compensation

Specific to pay transparency laws, the salary range for this position starts at $115,000and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.

What We Offer

• 100% medical, dental, & vision coverage for all employees + dependents
• Remote first work environment
• Optional offices in NYC and Denver
• Virtual & in-person meetups
• $1000 annual stipend for WFH, L&D, Wellness
• Unlimited flexible vacation and holiday time off
• 14 paid company holidays
• 12-week parental leave for all parents
• Online mental health therapy
• Commuter benefits, FSA, HSA
• Award-winning values and culture
• Equity refresh program
• 401k plan

Research suggests that 60% of those identifying as under-represented might have talked themselves out of applying due to imposter syndrome or theconfidence gap. If this applies to you, feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).

Tropic is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.