Mid-Market Account Manager - West

Teleport is the market leader in Identity-Native Infrastructure Access Management. Every company must protect its critical computing infrastructure from hackers and other bad actors. The problem is that most rely on outdated access solutions that use passwords and other shared secrets which are #1 source of data breach. Teleport replaces these outdated access solutions with more secure identity, making the happy path for engineers the secure path. By replacing insecure shared secrets like passwords, keys and tokens with true identity based on biometrics and security modules, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company's global infrastructure.

Teleport is used by leading companies including Elastic, Snowflake, Doordash and NASDAQ and recently raised $110M at a $1.1B valuation in a funding round led by Bessemer Venture Partners with participation from Insight Partners, Kleiner Perkins and S28 Capital. We are headquartered in Oakland, California, but embrace a remote-first work culture for many roles.

We're also proud of our numerous awards recognizing business and culture leadership including "Inc. 5000 America's Fastest Growing Private Company",  "2022 Certified Great Place to Work" and Comparably's 2022 "Best Company Culture; Best CEOs for Diversity; Best Perks & Benefits and Best Compensation" award.

We are seeking an Account Manager to join our fast-growing team and contribute to key sales processes, such as customer retention, revenue growth, and relationship management. In this role, you will manage and grow a portfolio of existing customers, focusing on upselling, renewals, and expanding relationships. You will report directly to the Manager, Mid-Market Sales.

The ideal candidate thrives in a dynamic, fast-paced environment and has a strong understanding of customer success, revenue retention, and upselling strategies. If you're a self-starter with a desire to drive impact within a cutting-edge tech company, we’d love to meet you.

What You'll Be Doing

• As a Teleport Account Manager (AM), your primary responsibility will be to sell Teleport’s products and services to existing customers while maintaining and supporting those relationships. AM’s are responsible for uncovering growth opportunities, closing them, and ensuring on-time renewals. You will also be responsible for forecasting Net ARR changes and keeping Salesforce (SFDC) up to date.
• In this role, you'll manage a healthy book of business consisting of approximately 100 accounts. Performance is measured by growth in ARR and a retention rate above 90%.

To achieve these goals, you will:

• Manage day-to-day communication with your accounts.
• Drive adoption of Teleport's solutions and create customer champions.
• Seek out new opportunities within existing accounts for upsell and expansion.
• Deliver on-time renewals.
• Identify and mitigate risks related to potential contraction or churn.

We Are Looking For Someone Who Is

• Experience: 3+ years in startups, account management, sales development, sales, renewals, or customer success.
• Highly Organized: Detail-oriented and confident in building and maintaining repeatable processes.
• Portfolio Management: Comfortable managing a portfolio of ~100 customers, identifying upsell opportunities, and managing risks.
• Quick Learner: Adapts quickly to new environments and works independently.
• Persistent and Personable: A strong communicator who can build relationships with technical and business personas alike.
• Continuous Improvement: Receptive to feedback with a desire for continual growth and improvement.
• Company Culture Alignment: Embodies our company values, including “We Start Simple and Iterate,” “We Are Drivers, Not Passengers,” and “We Are Builders.”
• ROI Focused: Skilled at aligning Teleport’s products with customers' return on investment (ROI).

The typical starting Total Cash Compensation range for new hires in this role is $116,100 - $152,000 for a level 2, which consists of a Base Salary plus a Target Commission. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at https://goteleport.com/legal/apply/job-applicant/