March 31, 2024
Europe
$60K - $110K USD *

Customer Success Manager (all genders)

About the job:

Full-time

Speak our language!We are Lingoda.

Our mission is to build bridges through life-changing language learning. 


Lingoda is a fast-growing online language school for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning - you're teaming up with an expert who understands your goals and guides you to success, every step of the way.

Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.

As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.

We work hard to contribute to a better society. How? Here are three examples:


Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs.


In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany.


In December 2022, we won “Best Digital Learning Product of the Year” at the Digital Education Awards 2022!


We are currently looking for a Customer Success Manager (all genders) based in Germany or working remote.


Your mission with us:

You will play a pivotal role in ensuring a seamless customer experience, guaranteeing that customers enjoy exceptional service with Lingoda and choose to stay with us for the long term.

Your tasks:

  • Collecting and updating all info for the database
  • Admin and Credit Management
  • First Level Support for all B2B customers
  • Resolving of customer issues 
  • Welcoming and onboarding new students
  • Keeping track of payments
  • Data Management and Reporting
  • Keeping a “high-level view” of the entire support process and constantly improve workflows
  • Bridge the gap between sales and customer support

You bring to Lingoda:

  • Basic knowledge of Hubspot advantageous
  • Being structured and have the ability to manage multiple ongoing projects while well managing your own time
  • Strong interpersonal skills: able to motivate, inspire and work alongside a variety of people and disciplines
  • Being an excellent communicator
  • Not being afraid of complexity and problem-solving
  • Hands-on work mentality
  • Being open to feedback to consistently improve quality and skill set
  • Being proactive and take ownership of your tasks and your own development

You add to our culture:

  • Love working in an international environment
  • Open communication
  • Customer oriented mentality
  • Hands-on approach
  • New ideas to improve our customer journeys

What you can expect from Lingoda:

  • Approachable leaders and transparent communication - every voice counts at Lingoda!
  • Company events and colleagues who are always happy to socialise + budgets towards team building events!
  • An inclusive environment with great team spirit and passion for languages
  • A well-structured and exciting onboarding process to set you up for success!
  • The possibility to work remotely from your home or in the office located in the heart of Berlin
  • Education funds because we want to see our people grow
  • Free access to our language classes
  • Mental Health programs
  • Corporate benefits & pension funds
  • 28 vacation days per yearFree snacks & drinks at the office
  • The modern hardware necessary for your work (when based in Germany)
  • Flexible working hours

Does that sound exciting?

Then, send us your CV right away!

We are looking forward to hearing from you!

Your contact person for the position is Nota.


It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

We ask that you please apply directly via the link provided in the job description or directly on our website. Due to GDPR regulations, applications sent otherwise will not be considered.

Please note that if you are based outside of Germany that only a freelance contract can be offered. All our contracts whether freelance or regular German employment contract start on a 2 year time period.


Region
Europe
Compensation
$60K - $110K USD/Year *
Applicants
24

Company Benefits

* Compensation was calculated as an average of similar positions and is not guaranteed.
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