Technical Support Specialist

We are looking forward to hiring a Technical Support Specialist who can ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company’s performance. Therefore, a Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:

• Handling customer technical support cases through phone and email submission
• Updating the company website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions

Technical Support Specialist skills and qualifications

• Network design and implementation 

• Exceptional vendor relationships 

• Outstanding knowledge of software maintenance

• Excellent problem solving and analytical skills

• Load balancing and scalability

• Database performance modification

• Process improvement

• Software performance modification