Senior Product Designer - Billing Experience

Hello 👋! 

We make Octopus Deploy.

We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises.

🐙235,000+ people use Octopus Deploy.

🐙600,000+ virtual machines run our Tentacle agent.

🐙300,000,000+ deployments to date.

🐙90% of support emails answered in 2 hours or less.

🐙Over 3,500 organisations use Octopus Deploy (curious? check this out)

Octopus Deploy is one of Australia’s fastest-growing software companies (and we’re taking on the world). After bootstrapping for a decade, in 2021, we quietly raised Australia's second largest ever venture capital raise, accepting a USD 172M minority investment from Insight Partners.

Our Product Designers form part of the Design practice at Octopus, which is distributed across cross-functional teams. Designers across the company stay connected and supported through design team rituals that encourage collaboration and knowledge sharing. 

This Senior Product Designer role will be embedded in the Billing Experience Team working alongside Engineers and a Business Analyst, to deliver strategic and tactical solutions aligned to the team’s mission. As a Senior Product Designer, you will be responsible for understanding the user needs and articulating those needs back to the team to help support business objectives.  In addition, this role will play a vital part in delivering a new interface for our customers when they purchase and manage Octopus products. 

The compensation of this role is:

Level 2

Maturing: $110k AUD/$120k NZD Performing: $125k AUD/$13k NZD + stock options

Level 3 (Senior)

Maturing: $135k AUD/$145k NZD Performing: $145k AUD/$155k NZD + stock options

You will be a great fit for this role if you have:

• Multiple years of experience in a Product Design role at another software company, preferably B2B.
• Previously worked alongside Product Managers and Lead Engineers in an agile environment, driving the end-to-end design process to solve user problems.
• Been accountable for the quality of UX work delivered within your team.
• A portfolio that demonstrates experience shipping UX/UI design for software and a firm grasp of UX methodologies and interaction design.
• Experience providing valuable insights by using various qualitative and quantitative research methods.
• Experience gathering requirements for complex problems and visualising them in a way that brings clarity.  
• Experience with building customer portals/experiences that span across a variety of business functions (e.g. sales, purchasing, marketing, product)
• An understanding of the need for consistency, reducing UX debt and the value of design systems.
• Proficiency with industry design tools such as Figma and Whimsical/Miro.
• Excellent communication skills and proven ability to build consensus and influence outcomes.

You will enjoy this role if:

• You are able to work independently, motivating yourself and your team to do high-quality work.
• You have a passion for user-centred design and creating great product experiences. 
• You enjoy collaborating with other people to solve problems, challenging each other to discover the best solution for a problem, using a balance of passion, pragmatism, and empathy.
• You can continuously self-guide your learning journey through complex ecosystems enjoy learning about lot’s of different business domains
• You are a results-oriented person, someone who is focused on iteratively delivering valuable things to your customers, someone who willingly changes direction based on clear and transparent business information, and someone who helps others do the same.

A typical day might include:

• Working with your team’s business analyst, business stakeholders and customers to conduct user research such as user interviews or usability testing. 
• Facilitating a cross-functional workshop to uncover assumptions or work towards an outcome. 
• Pairing with an Engineer, Product Manager, or another designer to solve a UX, usability, or UI problem.
• Giving feedback and direction to other designers to help guide them to success. 
• Contributing to our design system or updating components in the component library and then communicating those changes to the team.

Our public employee handbook is the best place to learn more about life at Octopus. It includes our values, how we structure teams, career progression, leave and benefits, and much more. 

If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team.

We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.

[Note to Search Firms/Agencies]

Octopus Deploy does not compensate search firms for unsolicited assistance unless they have a written search agreement with Octopus Deploy and the requisition is position-specific. Any resumes, curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Octopus Deploy will be deemed the sole property of Octopus Deploy and no fee will be paid in the event the candidate is hired by Octopus Deploy.