Senior Account Manager

Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions are currently seeking an Senior Account Executive  to be based in Singapore.

What you'll do:

• Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations. 
• Identify, develop, and close growth opportunities within organizations for additional products or services to expand and entrench our position with each customer. 
• Proactively work with the Renewals Manager and the wider team to ensure a successful renewal of the assigned customer base. 
• Effectively expand customer utilization of products and services via professional services. 
• Maintain awareness of the customer environment and promote alternative products or services as solutions. 
• Proactively review customer usage and service case activity to identify and mitigate potential service escalations. 
• Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues. 
• Proactively schedule regular account reviews with customers. 
• Share best practices and help maximize value of our products and services to the customer. 
• Maintain subject matter expertise in Everbridge products.  
• Represent understanding of customers' businesses (strategy and operations). 
• Consistently and effectively use CRM (Salesforce.com). 
• Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators. 
• Demonstrate ability to identify and sell to multiple buyers within an organization. 
• Develop a strong understanding of buyer personas, domain knowledge, products, and competitors. 

What you'll bring:

• • Education: Bachelor's Degree in Business, Economics, Finance or equivalent experience. 
• • 5+ years of sales experience with SaaS or hosted software to commercial accounts. 
• • 8+ years of selling into larger commercial accounts. 
• • Proven, measurable, and successful experience in growing revenue within existing accounts. 
• • Background or training in a consultative/Solution Sales process. 
• • A verifiable history of meeting and exceeding sales quotas 

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About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.