Senior People Operations Manager, Europe

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.   

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

This is a significant career opportunity to impact a growing organization by leveraging and building on our existing operations by scaling current approaches and ideating for the future in support of building a great a company and culture in our geographically diverse, virtually- connected environments.   

We are seeking an individual who is a seasoned, broad-based HR management professional with diverse experience in policy, programs and practices that support, engage and promote career development and community building. As well as, being hands-on from a daily operations perspective, the ideal candidate will have a strategic and continuous improvement mindset to enable the company to scale and to attract, retain and develop the best talent.   

This role will be based in the UK team with oversight for people operations and staff in our other EU countries. 

What You Will Do (Core Responsibilities):

• Develop strong partnerships with business leaders to leverage people operations practices and process contribution to the business 
• Provide leadership and coaching to on people-related matters, including employee relations, performance management, compensation, learning and development, and employee communication best practices  
• Support engagement and experience oversight in developing robust onboarding and insightful offboarding programs   
• Provide guidance and expertise on policies and procedures  
• Ensure practice compliance relative to required legal and labor practices 
• Provide partnership on role development and specifications to hiring managers and the talent acquisition team 
• Oversee benefits programs, best practice processes  
• Play an integral role in company culture, fostering engaged teams, innovation, productivity, and a sense of purpose and ownership  
• Support employee development, performance management, and workforce planning, reinforcing a strong performance culture  
• Work closely with leadership to proactively address organizational issues 

Who You Are (Soft Skills & Attributes):

• Impact-oriented: Ability to undertake initiatives confidently and independently to prioritize and manage tasks and time efficiently   
• Engaged: Demonstrates commitment and enthusiasm for the business and is highly connected to the teams they are supporting.  Practitioner of a continuous improvement approach who identifies and acts on opportunities for elevating our people practices   
• Communicator: Highly effective communicator with the ability to deliver targeted information verbally and in-writing. Demonstrated developer of strong relationships   
• Intuitive: A consummate professional who understands the discretion and empathy required in such a role  
• Service-oriented: Experienced, hands-on HR Generalist who has proven their ability to undertake complex situations, problem solve and deliver solutions with a positive, high-touch approach 

What You'll Need (Required Knowledge, Skills & Abilities):

• Track record of successful people managementand employee relations experience   
• Strong writing and project planning skills  
• Deep employee relations, compensation/benefits and staff developmentexperience 
• Excellent interpersonal influence and communication skills  
• Strong analytical, problem solving, project management and consultative approach to work 
• Proven ability to work cross-functionally to accomplishobjectives and successfully manage multiple stakeholders.  
• CIPD HR certification, Bachelor’s degree in a related field, or the equivalent skills and knowledge gained through progressive experience in the field of HR  
• Fluency of knowledge ofHRIS systems usage  

What Would Be Nice (Preferred Knowledge, Skills & Abilities):

• Experience a global, growth-oriented technology environment          
• Experience working with a United States-based headquarters office   
• Pan European country HR experience(Spain ideal) 
• Additional language skills (Spanish ideal) 

What We Provide (Benefits):

• Competitive base salary 
• 25 days + 8 Bank Holidays  
• Private Healthcare   
• Life Insurance  
• Pension: Mitek contributes 6% of your base salary, and you contribute 3% 
• Home Office Allowance, up to £500  
• Learning & Development: License for LinkedIn Learning  and up to £2,500 per year for any approved courses
• Bonus and equity  

We take pride in enabling career growth in an environment of innovation and teamwork.  Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high-value solutions and impactful outcomes, continuously challenging conventions, caring for each other through collaboration, and celebrating our successes.  We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 

We sincerely appreciate your interest in Mitek. We know your time is valuable, and we look forward to the potential of speaking with you further!