Technical Support Specialist

We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.

Technical Support Specialist Duties and Responsibilities 

• Help customers troubleshoot issues with their hardware
• Transfer customers to another department or specialist when necessary
• Order replacement products or components
• Track customers helped in our support database

Technical Support Specialist Requirements and Qualifications 

• Bachelor's degree in IT or computer science preferred
• Communication skills
• High computer proficiency
• Desktop support experience