Technical Documentation Manager - (Eastern Time Zone)

Are you passionate about making users successful? Do you enjoy making complex information easy to understand? Do you thrive in a dynamic fast-changing environment? If yes, then we'd love to talk with you! 

We are looking for a manager to lead a growing team of technical writers who create and publish content for our industry-leading cloud platform, applications, and services. 

As a manager on the Information Experience (IX) team, you will work with various cross-functional teams to develop a keen understanding of our technologies and audiences. You will use your passion for customer success to make sure our business and technical users get the right information, when and where they need it.  You will mentor and grow team members, and help the team prioritize effectively. You will manage multiple projects and ensure that we deliver impactful content on time and at high quality. 

To succeed in this role, you must have excellent communication skills, strong technical and project management skills, a hands-on approach, and a self-motivated attitude. Expect to work in a diverse management team that collaborates to develop our talent, and seeks to continuously improve how we work and to move our trade to the next level. 

About the Information Experience team

We create and publish content that helps our users successfully deploy, customize, and use our applications. Our audience includes business analysts, technical consultants, and programmers. We are passionate about customer success. We strive to create a great information experience for our users by providing them the right information when and where they need it.

What we offer

- An open, collaborative, and supportive work environment

- Peers who are dedicated to creating high-quality, user-centered content

- Opportunities to drive and to participate in initiatives to improve the information experience for our users

- Freedom to experiment, innovate, and to learn new technologies 

Responsibilities

• Manage a team of technical writers who design, develop, and publish content, including application guides, online experiences, developer documentation, and API content
• Collaborate with product owners, designers, software leads, and developers to plan, create, and update product content in alignment with business strategy and goals
• Drive the information experience through various deliverables and formats, including contextual assistance, UI text, and walk-throughs
• Use analytics and feedback to measure content effectiveness 
• Lead and participate in initiatives to solve specific challenges or to develop innovative approaches to content design and delivery
• Support the team in creating and publishing content as needed
• Track and manage projects in a fast-paced environment
• Manage and mentor the team to help them through their careers and to achieve a shared product vision

Requirements

• 5+ years of experience as a writer for enterprise software for multiple audiences, with at least 2 years managing technical writing teams
• Understanding and application of structured authoring, content strategy, and information architecture
• Ability to think critically about the user journey and to craft holistic persona-based information experiences that span multiple media and formats
• Ability to prioritize to manage multiple responsibilities across projects and teams
• Experience collaborating with cross-functional groups across different geographic locations
• Ability to grasp new technologies and to work hands-on with products, so you can empathize with the challenges our users face
• Good understanding of SaaS technologies, cloud platforms and applications, Dev Ops processes, and APIs 
• Successful track record of driving change
• Experience coaching, growing, and motivating team members to achieve their full potential
• Excellent communication, leadership, time-management, and organizational skills
• Bachelor’s degree or above in a technical or content-related field, or comparable work experience

Preferred qualifications

• Experience working in DITA or Markdown
• Working knowledge of source control tools (such as Git), API documentation tools (such as Swagger tools), video creation tools, and walk-through tools (such as Pendo)
• Experience working in a fast-paced Agile environment
• Experience using analytics tools (such as Google Analytics and Pendo) that can help make data-driven decisions
• UX writing or copywriting experience

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.  We also pride ourselves on being a pay for performance company.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. 

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.