Senior Product Manager

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.   

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

We are looking for a Senior Product Manager who is hands-on, technology proficient, and can lead, define, and deliver innovative Check Fraud Detection solutions for our customers.

The ideal candidate will model “good” product management and be a strong, principled operator. You will balance expectations and delivery from both internal and external stakeholders. You should have an abundance and growth mindset, be comfortable with ambiguity, and be able to work cross-functionally to coordinate, clarify and align the rest of the organization.  

The role will own product planning and delivery throughout the product lifecycle, including: defining the product vision, gathering and prioritizing product requirements, and working closely with engineering, research, sales, marketing, customer support and customer success to productize revenue and customer satisfaction goals, as well as ensure that the product supports the company’s overall strategy and goals. 

Essentially, the candidate will own the “what” for the Check Fraud Detection product line and influence the “how”. 

What You Will Do (Core Responsibilities):

• Define product planningand work with internal project stakeholders from marketing, sales, operations, and executive management to translate business needs into a product to address the needs of the check fraud market.  
• Create deep and meaningful collaboration with marketing, external customers, sales, support and other stakeholders to drive product roadmaps.  
• Work with designers, developers (both locally and remotely), and subject matter experts to get project requirements well scoped, designed and built. 
• Work with engineering, researchers, and data science to analyze data in order to optimize the product in pursuit of an improved customer experience and other performance metrics. 
• Work with other PMs on inter-connected products and technologies. 
• Utilize Mitek standard PM and agile processes, workflows, tools and systems.  
• Monitor and understand the key metrics, with an eye toward continuously improving them through ongoing product innovation.  
• Establish product delivery timelines in close collaboration with the engineering team.  
• Responsible for keeping on top of competitive landscapes and strategies.  
• Collaborate with product marketing to understand customer needs and create external market collateral. 

Who You Are (Soft Skills):

• Superior communication skills, written and verbal. Experience presenting to C-level leadership. 
• Organized, detail oriented, and able to manage several concurrent deliverables. 
• Experience managing complex product development cycles and highly technical solutions. 
• Ability to work with remote teams. 
• Be an excellent team player when communicating and collaborating with technical and non-technical stakeholders. 
• Proven time management and prioritization skills with an articulation of best practice techniques. 

What You Need (Qualifications):

• At least 5 years' experience in banking, banking technology, or other high-volume transaction processing. Ideally, this would be focused on fraud, either investigations, prevention, or other relevant experiences. 
• Experience in end-to-end ownership of a product. 
• Bachelor’s degree or higher with a technical discipline, or equivalent experience. 
• Track record of Customer obsession and innovation. 
• Demonstrated domain expertisein the area of check operations and check fraud in the U.S. banking or banking software product industries. 
• Knowledge of banking regulations. 
• Check operations experience. 
• Demonstrated experience building software products in an Agile environment, working on complex workflows and integrations. 
• Experience with defining and managing customer-facing APIs and working on developing customer-facing user interfaces. 

What would be nice (preferred skills & experience):

• Understanding of computer vision, AI, and machine learning. 

We take pride in enabling career growth in an environment of innovation and teamwork.  Our commitment to all Mitekians is to do meaningful work that matters.  Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.  We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 

Benefit offerings – may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics 

Financial future: retirement/pension plan contributions, MTK stock plan participation  

Income protection: life event & disability coverage 

Paid time off: generous annual leave, company holidays, volunteer time off 

Learning: e-learning license, tuition reimbursement, hackathons 

Home office setup allowance

Additional/optional benefits: pet insurance, identity theft protection, legal assistance 

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!