Salesforce Administrator - Technical Consultant

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.   

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

As a Systems Administrator for our Sales organization, you will provide expertise for our Salesforce Sales Cloud platform and additional applications supporting our sales go-to-market (GTM) activities. You will act as a trusted Technical Consultant to the business, evaluating current processes, identifying areas of improvement, driving process automation, and implementing best practices. The Salesforce Administrator will provide user support, configure Salesforce to meet business requirements and implement functionality for a range of internal stakeholders and projects. You will work closely with leadership, program leads, support administrators, operations, and internal stakeholders within a fast-growing environment to ensure core systems are built for scale and delivery of key insights.

What You'll Do (Essential Responsibilities):

• As part of a team, manage and administer the Salesforce environment, including configuration, maintenance, security, user management, data integrity, and integration with other applications that support the organization’s business processes.
• Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
• Test configurations, integrations and automations.
• Follow system management Agile best practices, including design reviews, prioritization, standardized deployment plans, rollback plans and audit control methods.
• Provide guidance, coaching and training to all Mitek Systems end users.
• Create reports and dashboards to convey data insights across teams; perform necessary research and collaborate with stakeholders to design and implement data insights strategy and design. Including ensuring dashboards and reports are precise and accurate, meeting intended requirements.
• Work with stakeholders to create and socialize data integrity strategy; communicate with stakeholders to ensure team compliance with data purity processes and procedures.
• Work with users to troubleshoot Salesforce issues and implement solutions; monitor system performance, troubleshoot issues, and ensure smooth day-to-day operations of the Salesforce platform.
• Communicate thoroughly and punctually with stakeholders regarding enhancements, changes, updates, etc.
• Work closely with contractors and vendors as needed to facilitate services.

Who You Are (Soft Skills & Attributes):

• Acts as an organizational representative in all situations, setting a strong example of professionalism, work completion and quality, and commitment to organizational goals and ethics.
• Ability to independently exercise a high level of judgment, especially in organizationally complex settings.
• Strong problem-solving and analytical skills; ability to troubleshoot technical issues efficiently.
• Prioritizes efforts in a highly-organized manner while maintaining flexibility in scheduling, and adhering to quality requirements, deadlines, and deliverables.
• Time management, organizational, and record-keeping proficiency and discipline in personal management, self-motivation, accountability, and responsibility. Ability to maintain focus with frequent interruptions and work in a fast-paced environment and meet concurrent deadlines.
• Outstanding English based customer service skills: oral & written communication, organization, and time management
• Good communication and interpersonal skills; ability to collaborate with both technical and non-technical teams.
• Ability to work independently and as part of a team.
• Attention to detail and ability to comprehend, retain, and apply specific policy information.
• Willingness to learn and an established history of learning and advancing own professional skills.

What You'll Need (Required Knowledge, Skills & Abilities):

• Bachelor's degree in a relevant field and knowledge, skills and abilities typically gained from 5+ years of relevant experience.
• Proven experience as a Salesforce Sales Cloud Administrator, with a solid understanding of standard and custom objects, workflows, integrations, security, and compliance.
• Salesforce Sales Cloud Certified Administrator required and Advanced Administrator certification preferred.
• Proven project management skills with the ability to prioritize tasks and meet deadlines.

What Would Be Nice (Preferred Skills & Experience):

• Experience with current organizational software: SharePoint, MS Office, Jira, Confluence, Zoom, DemandTools and other Salesforce third party applications. 
• Certification or experience in Scaled Agile Framework (SAFe) methodology.
• Proven record of positive, collaborative contributions to meet performance goals. 

We take pride in enabling career growth in an environment of innovation and teamwork.  Our commitment to all Mitekians is to do meaningful work that matters.  Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.  We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 

Benefit offerings – may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics 

Financial future: retirement/pension plan contributions, MTK stock plan participation  

Income protection: life event & disability coverage 

Paid time off: generous annual leave, company holidays, volunteer time off 

Learning: e-learning license, tuition reimbursement, hackathons 

Home office setup allowance

Additional/optional benefits: pet insurance, identity theft protection, legal assistance 

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!