Customer Service Representative

StarShield Coverage is seeking a detail–oriented and professional Customer Service Representative to assist policyholders with inquiries, claims support, and account–related needs. The ideal candidate will have strong communication skills, empathy, and the ability to remain calm and helpful in all interactions. This role is remote and requires high accountability and professionalism.

Key Responsibilities

• Handle inbound calls, emails, and chat inquiries from policyholders
• Provide accurate information about insurance policies, claims, and account updates
• Assist with policy changes, billing questions, and onboarding support
• Document all interactions and maintain updated customer records
• Escalate complex issues to appropriate departments when necessary
• Follow company service standards and compliance requirements
• Maintain confidentiality and professionalism at all times

Qualifications

• Strong communication skills (written & verbal)
• Customer–focused mindset with patience and professionalism
• Ability to multitask and manage multiple account inquiries
• Basic computer and typing skills
• Previous call center or customer support experience preferred
• Insurance customer service experience is a plus, but not required
• Ability to work independently in a remote setting